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Get in Touch

Questions about expeditions, logistics, or custom itineraries

valley-leap Wilderness Expeditions

Office Location

427 Banff Avenue, Suite 14
Banff, Alberta T1L 1H8
Canada

Email

[email protected]

Operating Hours

Monday - Friday: 9:00 AM - 6:00 PM MST
Saturday: 10:00 AM - 4:00 PM MST
Sunday: Closed

Outside these hours, email inquiries are typically answered within 24 hours.

Response Time

We aim to respond to all booking inquiries within one business day. Custom itinerary requests may require additional time for proper route planning and logistics coordination.

Emergency Contact

For participants currently on expedition experiencing emergencies, contact information is provided in your pre-departure briefing materials and includes satellite communication protocols.

Mountain landscape near expedition office location

Common Questions

How far in advance should I book?

We recommend booking 8-12 weeks ahead for summer expeditions and 12-16 weeks for aurora viewing. This allows time for proper preparation, equipment fitting, and pre-departure communication.

What if weather forces cancellation?

Safety-based cancellations result in full refunds or rescheduling at no additional cost. We monitor conditions continuously and make final go/no-go decisions 24-48 hours before departure.

Do you accommodate dietary restrictions?

Yes. All meal planning accounts for allergies, religious requirements, and dietary preferences when specified during booking. Our camp kitchens are equipped to handle most restrictions.

What fitness level is required?

Requirements vary by expedition type. Each service description includes difficulty ratings. Generally, if you can hike 8-12 kilometers with elevation gain on consecutive days, you're prepared for moderate-rated trips.

The experiences offered are outdoor adventure activities that involve inherent risks. Individual results and wildlife sightings may vary based on weather, season, and natural conditions. Our services are not a substitute for personal fitness assessment or medical consultation. Participants should consult with healthcare professionals regarding physical readiness before booking wilderness expeditions.